HEATHER RUSSELL______________________________________________  

9900 McNeil Dr. #11202 Austin, TX 78750                                                                                          512.367.3813 HeatherRussell2010@gmail.com    

PROFESSIONAL EXPERIENCE 

One Source Networks

Customer Project Manager

April 2013 – Present

·          Host Customer Kick Off /Weekly Project/ENG Design and Test and Turn up Calls

·          Tracking and documentation for all installed services

·          Documenting milestone dates for customer distribution

·          Aggregating orders/projects into a master schedule for resource and revenue planning

·          Communicate project needs to vendors where milestones are being missed

·          Escalation & risk issue management

·          Maintain timely status communications with stakeholders

·          Executive Decision Support

·          Coordinate One Source Networks portal access, account set-up

·          Spreadsheet and/or tool development

·          Conducting theory to business processes

·          Monthly revenue tracking

·          Request/track and coordinate Install for all Customer Circuits and CPE gear

·          Manage any third party vendor assistance needed

·          Oversee all internal process improvements to better align projects end results

·          Data Center COLO Installations US and International

·          International & Customs Procurement/Shipping

HP Invent- GT OPs

GTO Life Cycle Program Manager

November 2012- April 2013

·               Organized and maintained daily/weekly conference calls with the SME’s to establish and improve existing MTP processes for the GT Ops organization across the 3 regions EMEA/AMS/APJ for all Data, Voice and Wireless Teams

·               Identified areas in need of improvement and successfully implemented the teams needed to make the new changes Global for Data, Voice and Wireless Teams

·               Created Power Point presentations for Director of IT representing project status for monthly and EOY review for GTOPs

·               Organized and maintained daily/weekly conference calls to assist the Global Data, Voice and Wireless teams in remediation work within all of their GT Configuration Databases for all (3) regions

·               Reported on a weekly basis to management the progress reports for all (3) Global Teams remediation work

·               Focused on HP’s GT TOOLs and the relationships between one another and initiated the remediation work to begin for their discrepancies within uCMDB, HPNA, HPSM, APATE, NNM, PROGNOSIS and AIRWAVEs

·               Main focus was to have the uCMDB be the single point for all 28,000 devices within the GT OP’s Worldwide for reporting, auditing and contractual purposes

·               Helped to determine if any of the 28,000 devices could be decommissioned, have OS Version upgrades and/or possible EOL replacement, as needed

·               Maintain the monitoring for the devices to provide consistent data integrity within the GT OP’s Configuration databases

 

AT&T WiFi Services                           

Project Manager-Hilton Project

July 2011-November 2012

 

·               Working on the Hilton – Stay Connected Transition Project for 2,800 properties.  The project entails updating all of Hilton Hotel properties throughout the US and Canada to upgrade their WI-FI solution to current Hilton standards

·               One of three team members in charge of all NEW Construction properties assisting in helping them meet their Expected Open date and managing the StayConnected installation from beginning to end of the construction process

·               Assisting in overseeing the tasks associated with the project, managing deadlines, scheduling resources and managing the financials of the project

·               Analyzing, communicating and resolving issues during the implementation project process

·               Utilize multiple systems for project notes, tracking and scheduling (Access Database, SAP, CAP, OAM, Shipping/Delivery Genesis equipment)

·               Coordinate program activities and ensures appropriate program information is communicated to all parties

·               Interfacing with departmental leadership to enforce and track business unit policies, mandatory training requirements, and to communicate general "all hands" information

·               Coordinating with the vendors and customers (hospitality owners) on scheduling and installation

·               Leading design review calls with property representatives and network engineers to review Bill of Materials and process

·               Coordinating circuit orders through AT&T to finalize property equipment provisioning needs

·               Obtaining and reviewing 3^rd party circuit information from property to ensure they meet with Hilton standards

·               Coordinating and hosting conference calls with all 3^rd party and/ or preferred cable vendors to ensure they meet Hilton Standards

·               Collecting and reviewing 3^rd party structured wiring documentation to ensure it meets with Hilton Standards such as port maps, fluke testing, and MDF and IDF closets

·               Coordinating calls throughout the process with the property and engineering to discuss any issues that have arisen during structured wiring installation. (Use the term managed – hosted meetings to address any foreseeable issues within the process)

·               Confirm with property that all requirements have been met with approval prior to scheduling Stay Connected installation to prevent technician revisits

·               Coordinating Stay Connected installation with property and install vendors

·               Hand Off Calls - Reviewing with the property after transition all technical support numbers, as well as Account Management contacts, confirming customer satisfaction of the installation and reviewing all questions they may have before releasing the install vendor

·               Resolve/Provide any Escalation when needed to ensure the project remains on track

 

AT&T WiFi Services                           

Assistant Project Manager- Hospitality Group

November 2010- July 2011

·               Responsible for assisting the Senior PM with the overall management of service deployment projects

·               Responsible for managing relationships with service providers, customers and various segments

·               Establish and follow project management methodology through the life of the project including project setup, order management, Third party provider management, shipping/logistics, and deployment and disposition phases (via Sales Force and other internal systems)

·               Effectively manage multiple tasks, competing priorities and complex projects where overall objectives are closely defined while maintaining corporate and organizational focus

·               Define , document and implement process for new Ready Zone Product aside Product Manager

·               Provide daily/weekly status via standard reports on all activity to all teams

·               Working alongside Shipping/Warehouse to ensure all equipment is ordered, shipped and received via SalesForce

Wincor/Nixdorf  (Staffmark Conctractor)                           

Project Coordinator- Deployment Team

January 2010-November 2010

·               National coordination of Wincor/Nixdorf ATM machines for deployment and installation specifically for Wells Fargo/Wachovia

·               Coordinate with California Control Center and all Project Management teams internal/external for completion of ATM installation/rollouts for Well Fargo Bank/Wachovia Banks

·               Assist with all field activity and provide coordination between all third party vendors, customer and the Wincor/Nixdorf install/deployment teams

·               Maintain and update database to track all field activity and assist with any trouble shooting

·               Provide daily status activity to all necessary teams 

·               Open any trouble tickets for field dispatch, tech assistance, emergency KIT repairs, and/or team assistance as needed

·               See each daily activity through until completion allowing for no rollovers.  Create and report EOD status for completion of daily projects

Level 3 (Formerly Broadwing)

Project Manager /Network Implementation Provisioner 

2004-June 2008 

 

·               Initiate and Review the scope of each project in detail to align into phases for better manageability

·               Create Project details for submittal to multiple internal groups/vendors/LECs

·               Identify all resources needed and assign responsibilities

·               Create and execute project work plans and update all revisions

·               Manage day-to-day operational aspects of the project  (CDM system—used by management for forecasting )

·               3^rd liaison coordination for the ASR portion of the project, create internal spreadsheet for their use in ASR issuance process, weekly conference calls to address progress and any concerns/issues with projects timeline

·               Coordinate any other carriers needed for the groom, disconnect circuits from the previous network, design and follow groom activity until completion via our test and turn up groups, reschedule if needed  

·               Confirm that all orders have been issued from beginning to end by coordinating with all internal departments and external contacts (provisioning, project managers and technicians)

·               Create/submit a GCR request to the department for field assistance

·               Install/implement new DS3s for projects, circuit grooms and new customer sale orders.

·               Coordinate LEC and internal departments to ensure a timely test and turn up.

·               Create daily mass queue updates are needed for management to track intervals via internal spreadsheets

·               Issuance of disconnect orders for DS3 savings on HUBs and/or DS1s to assist in higher facility savings and all coordination with LECs and/or Vendors

·               Attend meetings and provide project input as needed

TekSystems/Broadwing -
Project Manager/Provisioning Implementation Coordinator                

2002-2004

 

Buckstops Here Project

Objective: To better provide our customers with a higher quality of service. The main focus was to groom the existing customer and network facilities for a better, cost efficient path for service and provide circuit redundancy.  Project goal was an overall savings of 3.5 Million for Broadwing on customers

 

Results: The ability to achieve network efficiencies and lower company overhead.  The group met and exceeded the projects’ goal of $1.9 million in savings by reaching a year end goal of 2.4 million.

 

Broadwing Communications – (Formerly IXC Communications)

Manager for Special Projects Group

2001 to 2002

IXC Communications, INC   

 Manager for Integrated Access Group   

2000-2001